Last updated: 20/11/2025
At UK Aura Supplies, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK GDPR and the Data Protection Act 2018.
By using our website or services, you agree to the practices outlined below.
Company Name: UK Aura Supplies
Website: ukaurasupplies.co.uk
Email: info@ukaurasupplies.co.uk
UK Aura Supplies is the “data controller,” meaning we determine how and why your personal information is processed.
We may collect and process the following types of personal data:
Name
Email address
Phone number
Billing and shipping addresses
Payment details (handled securely by our payment providers)
Order details
Customer service messages or feedback
When you visit our website, we may collect:
IP address
Browser type
Device information
Cookie and tracking data
Pages visited and interaction data
We may receive information from:
Payment service providers
Delivery partners
Analytics providers
We process your personal data for the following purposes:
To process and deliver orders
To manage payments and prevent fraud
To contact you about your order
To respond to your enquiries
To improve our website and customer experience
To send marketing emails (only with your consent)
To comply with legal obligations
We only collect data that is necessary for the purposes described.
We rely on one or more of the following lawful bases:
Contract: to fulfil your order or provide a service you requested
Consent: for marketing and newsletter subscriptions
Legal obligation: for tax, financial, and regulatory compliance
Legitimate interests: to improve our website and prevent fraud
You can withdraw consent at any time.
We may share your data with trusted third parties, including:
Payment processors (e.g., Stripe, PayPal)
Delivery and courier services
Website hosting providers
Analytics and marketing tools
Professional advisers (law, finance, etc.)
We do not sell your data to any third party.
All partners are required to keep your information safe and comply with data protection laws.
Some service providers may process data outside the UK.
When this happens, we ensure your data is protected by appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
UK-approved data protection agreements
We keep your personal data only as long as necessary:
Order records: 6 years (legal requirement)
Customer service messages: up to 12 months
Marketing data: until you unsubscribe
Cookies: according to our Cookie Policy
After this, data is securely deleted or anonymised.
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (‘right to be forgotten’)
Restrict or object to processing
Transfer your data to another provider
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)
ICO website: https://ico.org.uk
To exercise these rights, contact us at:
Email: [Insert email]
We use cookies and similar technologies to:
Improve website performance
Track usage
Deliver personalised content
Enable secure checkout
You can manage or disable cookies through your browser settings.
A detailed explanation is provided in our Cookie Policy.
We implement strong security measures including:
Encrypted payment processing
HTTPS secure browsing
Access controls
Regular security audits and updates
However, no method of data transmission is 100% secure. We take all reasonable steps to protect your information.
Our website and services are not intended for children under 16 years old, and we do not knowingly collect their personal data.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@ukaurasupplies.co.uk
Copyright: © Aura Supplies UK Ltd, Registered Office: 28 Viola Close, South Ockendon, United Kingdom, RM15 6JE Company Number: 16843983